Description

The process of marketing needs to be radically transformed.

Here at GetCraft we believe that through an innate understanding of the marketing process and the power of unique technological solutions, we have the chance to help benefit the whole creative ecosystems of clients, agencies, creative businesses & freelancers efficiently, effectively, at speed, and scale, on-demand and 24/7.

To help support us in making this happen, we are looking for an Account Director for the Indonesia market, who is as passionate as we are about fixing the creative industry, and in turn can help imbue this passion into the teams who directly liaise with clients on a daily basis.

In this role, you will lead an account team of manager(s) and associates in managing and growing the business from a group of clients by providing marketing solutions from GetCraft’s vetted network of over 7,000+ marketing, creative and media providers, along with the technology that allows us and the client to find, brief, and manage creators and projects online. While also leading Sales Managers within your team whose main role is bringing in new Clients and business for the company, which then will be handovered to the Account Team manage and grow.

This role is a strategic one, as it requires you to consult the Client and identify the marketing communications challenges where they need support, offer them the right solutions, and help them in implementing the solutions.

This role requires strong Client management and development work, where, together with your team, you will work with senior marketers, procurements, and decision-makers in the client’s marketing team and agencies and consult them to do more cost-effective marketing, which are sought after by many marketing leaders.

This role requires you to balance your role as a farmer who nurtures the client and help them grow, while also playing offense to open up more business opportunity by selling many of our other solutions to a specific brand (vertical approach) or selling our services to other brands/business units within the same group (horizontal approach). For this, your KPI includes growing the company’s revenue from existing businesses and clients, retaining your existing clients, and increasing the number of transactions.

Hence, ensuring all the conversion metrics on the account management funnel within your team are being tracked, achieved, and optimized is mandatory. For this, you will need to mobilize and coordinate support from the strategy and creative network team in building business proposals, recommending the right creators and partners from our network.


KPI’s

• Help the company achieve its overall client-side revenue targets from both growing the existing Client base and from new business

• Help ensure your Account Team achieve all the revenue target & sales operational targets
• Lead and supervise closely your Sales Team to ensure they hit their revenue target from new business
• Supervise seamless project handover from Sales Team to Account Team to ensure delivery and client handling for future business growth
• Run Client relationship management and development work to keep the Client’s retention rate high, i.e. through Quarterly Business Review, Marketing Training, Platform Training.
• Help train your Account Team so they are confident in both using & presenting our tech solution and creative network to clients
• Work closely with VP Sales & Country Heads to up-skill & strengthen your Account Team to become the best in class marketing consultants
• Work closely with the Strategy Team when needed to build high-level business/strategy proposals that allow you to successfully upsell our solutions to your existing clients.
• Help craft what our solutions will look like for your key clients/agencies
• Work closely with the VP Network to ensure the Production Team & GetCraft Network can deliver the solutions your clients are looking for
• Work closely with the Sales Team to ensure all new businesses won have seamless handover, so you can run strong delivery and client handling for future business growth

Requirements

• 5-7 years of experience in sales or account management in agencies/media / advertising / B2B SaaS
• Goal-oriented as you will have a revenue growth target
• A strong team player and excited to work in a startup environment
• Take pride in not simply selling but helping your clients become successful

• Highly organized and a strong coordinator with project management experience